How do I purchase a ticket to this livestream event?

To purchase a ticket for this event, click on the button for the desired ticket type (VIRTUAL GENERAL ADMISSION or VIRTUAL LIVE AUDIENCE if available). Click on the BUY NOW button and sign in or register, then follow the guided steps to complete your order.

How do I watch the Virtual General Admission livestream?

After you purchase your ticket, come back to this page, and click on the ticket type VIRTUAL GENERAL ADMISSION. Click on the ALREADY HAVE ACCESS? LOGIN WITH YOUR ACCOUNT. button and sign in. The stream will load in its place, or you’ll see a message indicating when the stream will be available.

How do I join the Virtual Live Audience?

After you purchase your ticket, come back to this page, and click on the ticket type VIRTUAL LIVE AUDIENCE. Click on the ALREADY HAVE ACCESS? LOGIN WITH YOUR ACCOUNT. button and sign in. The Virtual Live Audience dashboard will load in its place, or you’ll see a message indicating when the dashboard will be available.

Once the dashboard loads, please check the box agreeing to our terms and conditions, and click CONTINUE. A pop-up will appear asking for permission to use your device’s camera and microphone. Be sure to allow access so the artist can see and hear you in the venue.

How many users can use my stream/how many streams can I watch at once?

Tickets purchased for VYE events are limited to one stream per household, and on one device at a time per household. By attempting to stream on a second device or from a second location, the first device/location will be disconnected. Be sure to register and purchase a separate ticket for each device on which you plan on watching the event stream.

What devices can I use to stream?

You can enjoy a VYE event on a PC, laptop, tablet, or phone, with some smart TVs supported. Most fairly new devices will have no issue. We recommend you check your phone provider to verify you have the latest version of Chrome for Android or iOS Safari on your phone. Virtual Live Audience is only compatible with a computer, laptop, or tablet.

I missed my event, can I get a refund?

Just like any other live concert you’d attend at a venue, we are unfortunately unable to issue refunds for those who missed the stream during its advertised availability. Unlike in-person events, though, most of our events can be viewed for a designated time period after the show has ended!

I have another question, how can I get help?

No worries! Contact us using the HELP button at the bottom right of the page to contact us via chat or email help@vye.live and we’ll be happy to help.